Refund Policy

Our 30-Day Money-Back Guarantee

You have 30 days from the day your order is delivered to request a full refund of the purchase price. You do not need to send photos, and you do not need to explain your reasons.

PoreVac Pro is a skincare device that you are meant to actually try. Having used it does not void your refund — that is the entire point of a trial period.

How to Start a Refund

Email support@poreveda.com with your order number and we will reply within 1 business day with the return address and instructions.

• Send back the handset and the suction heads — used is fine, we simply need them in a condition where they can be safely handled
• Include the charging cable and pouch if you still have them
• There is no restocking fee, ever
• Returns within 30 days for a full refund. You cover return postage unless the item arrived faulty.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or is not what you ordered, we cover the return postage and you choose a replacement or a full refund. Email support@poreveda.com with your order number and a photo and we will send you a prepaid label.

Refund Processing

Once your return arrives we issue the refund to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to show it on your statement.

Non-Refundable Items

Gift cards are the only items we cannot refund. Everything else we sell is covered by the guarantee above.

Cancellations & Order Changes

Orders are processed within 1–2 business days. If you need to cancel or change an order, email support@poreveda.com as soon as possible — if it has not yet been handed to the carrier we will cancel and refund it in full. If it has already shipped, treat it as a return under the guarantee above.

Your Statutory Rights

This guarantee is offered in addition to the rights you have under applicable US consumer law. Nothing here limits those rights.

Late or Missing Refunds

If you have not received your refund 7 business days after we confirmed it, check your bank account first, then your card issuer. If it still has not appeared, email support@poreveda.com and we will chase it.